Privacy & cookie policy

We value the information you share with us, this privacy and cookie statement details how we collect it and use it.

Automatic data collection 

In order to help you book the perfect trip, we need to collect some data. This enables us to provide you with relevant information that you need for your reservation. Without it, we may not be able to provide you with the integrity of our services. 

Cookie statement

Our website uses cookies, as many other websites do, in order to offer the best user experience we can. Cookies are small data files that are placed on your computer or mobile device when you visit a website. These cookies store information about the content you view and interact with, in order to remember your preferences and settings or uniquely identify your browser. 

The information stored may include your IP address, your location, your operating system, your Internet service provider, your device ID, your browser type,your browsing information, the pages you viewed or interacted with, timestamps, referring URLs, and conversion information.

This data is not mandatory to navigate the Abalya platform, you can access the settings or preferences of your browser to reject and disable the use of cookies. 

Other tracking technologies

We also use other tracking technologies in conjunction with cookies such as web beacons, tags, and pixels in order to further analyze the usage of our platform, services and email communications. Not all categories of information are collected from each source.

The use of this information is, first and foremost, to help you book your stay. It is also used for analytical purposes and continuous product improvement. We are constantly measuring how our platform performs as we strive to make it smoother and easier for all users.

Third Parties

We may use third party targeting technologies for analytics, promotional messages, marketing, and advertising. These technologies may collect information based on your preferences for social media advertising through social media platforms. We may also use these third parties to generate leads and drive traffic for interested users.

Booking process

  • Contact

We collect information you enter on our booking assistant, or communicate to your travel agent during phone conversations such as your name, your favored contact details, your travel dates, the number of participants to your trip, age of the children, the services you would like to book in addition to the accommodation. This information is generally used for customer service purposes.

We also use this information to contact you regarding any special offers or services we think you might be interested in. You can unsubscribe from our commercial material at any point.

  • Contract signature

As most of our guests plan their stay with other participants, the information collected at this stage extends beyond the main organizer of the trip. This information includes the names of all participants, payment information, and any preferences you would like us to accommodate during your stay. We may share this information, in a limited manner, to a service provider if booked. This information is strictly accessed by authorized staff only. 

After this stage, we also collect feedback and reviews regarding the service provided. We may display this information, with your consent, to future users.

Children personal data 

Our products are not directed nor marketed to children. We do not collect their information unless provided by a parent or a legal guardian, with consent, and deemed relevant to their experience during the stay.

Your privacy rights 

You can contact us at any time to access or delete your personal information. In order to exercise this right, we may require identity verification. If there is any data that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further use of that data. If you decide to exercise your right of personal information erasure, after a dispute or a litigation, we may keep information that helps us identify you and prevent you from using our services in the future.


Securing your personal information, both online and offline, is a top priority for us. Abalya is committed to protecting the privacy of individuals who interact with us; such as our website visitors, customers, business partners, leads and prospects, recipients of marketing communications, end users and event attendees.

While no organization can guarantee absolute security at all times, Abalya implements appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, misuse, unauthorized access, disclosure, alteration, and destruction. 

Changes to the privacy policy

We reserve the right to modify this privacy policy at any time, and at our sole discretion. Changes and clarifications will take effect immediately upon their posting on the website. Your continued use of our website following the posting of changes or modifications will confirm your acceptance of such changes or modifications.

If Abalya is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell our products to you.

Contact us 

All questions or comments about this privacy policy should be directed to this email address :